Shipping policy
Welcome to Hipkiss Publishing House! We’re committed to providing you with the best shopping experience, and that includes clear communication about our shipping policy.
Order Processing Time: After you place an order, it will take 3 business days to process and prepare your items for shipment. Please note that orders received after 5pm will be processed the next business day.
Domestic Shipping: We offer standard and express shipping within Australia. The estimated delivery times are as follows:
- Standard Shipping: 3 days
- Express Shipping: 1 day
International Shipping: We ship to New Zealand. Please note that international shipping may incur additional costs such as customs duties and taxes. Estimated delivery times vary by country.
Shipping Costs: Shipping costs are calculated based on the weight and dimensions of your order. You will be provided with a detailed shipping cost at checkout.
Returns: We don’t offer exchanges or refunds, unless the product is faulty or damaged.
If there are any problems with your order, please email us here or via our contact us form.
If your product is faulty or damaged and need to return an item, please contact us within 5 days of receiving your order.
For more detailed information, please refer to our full shipping policy on our website.